Terms and conditions


1.1. By using www.loake.ro and/or sending an online order, you agree to be bound by the terms and conditions set out herein. Please make sure you have read and understood the Terms before using this website.

1.2. We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply will be those on www.loake.ro at the time you visit  the website.

1.3. The Terms and Conditions are valid from the moment you start browsing the Site. Continuing to use the Site is confirmation that you agree with the terms and conditions below. Although we hope that it will not be the case, if you do not agree with these terms and conditions, you can stop using the Site at any time and the Terms and Conditions will cease to apply.

1.4. The Terms and Conditions are applied to a single visit. Every time you visit the Site, a new agreement is concluded. This document is available in both Romanian and English language, but in all cases, the one in Romanian will prevail.

1.5. Company information:

Name: Sarto Distribution S.R.L.

Headquarter: Maior Gheorghe Sontu Street No. 10-12, 1st floor, Apartment 6, Bucharest, Romania, postal code 011447

Contact: [email protected]


2.1. Sarto Distribution can publish on the Website information about the Goods and/or Services and/or promotions implemented in house or by any third party with whom Sarto Distribution has a contract for a certain period and within the available supply amount.

2.2. All the prices for Goods and/or Services displayed on the Website are expressed in lei (RON) and have the V.A.T. included.

2.3. The communication with the Seller can be made directly or using the contact means specified on the website, in the “Contact” section. The Seller has the liberty of managing the received information without having to provide justification for this.

2.4. All the information used to describe the Goods and/or Services available on the website (static and dynamic images/ multimedia presentations/ etc.) do not represent a contractual obligation on the Seller’s side, all these being used for presentation purposes only.


3.1. Any Client/Buyer can place an Order. The Loake team can visit the customer at home for a shoe fitting session; this service is currently available in Bucharest only.

3.2. For in depth reasons, Sarto Distribution reserves the right of imposing restrictions to the Client/Buyer regarding the Order and/or the payment methods, in case there is a possibility that the conduct or activity of the Client/Buyer will prejudice in any way Sarto Distribution. In any of these cases, the Client/Buyer can address Sarto Distribution requesting to be informed about the reasons that led to applying the above mentioned measures.

3.3. In the case of payments made through bank transfers, the Seller cannot be held responsible for any other additional cost supported by the Buyer, including but not being limited to currency conversion commissions applied by the bank that issued them, in case that the used currency is other than RON. For this action the Buyer is exclusively responsible.

3.4. The Client/Buyer can place Orders on the Website using the contact form. Once the request has been sent, a Good and/or Service is available for acquisition as long as there is an available supply at the moment the request is received and processed by the Seller’s operator. A request sent using the contact form implies an Order validation by one of the Seller’s operators. Sending the request does not imply an automatic reservation of the Goods/Services, the request having to be validated by the Seller’s operator.

3.5. By filling in the contact form with the information necessary in order to make an acquisition, the Buyer grants that all the provided data is correct, complete and adequate at the moment of placing the order.

3.6. By placing an Order, the Buyer agrees to be contacted by the Seller by any available mean, in any situation in which contacting the Buyer is necessary.

3.7. The notice received by the Buyer after placing the Order has informational purposes and it does not imply the Order’s validation. This notice will be made online (e-mail) or by telephone.

3.8. For justified reasons, the Seller reserves his right of changing the quantity of the Goods and/or Services that were ordered. When doing so, he will notify the Buyer using the e-mail address or the telephone number provided by the Buyer when placing the order, and he will also return the difference between the amount of money paid and the amount of goods delivered.

3.9. The Contract between the Seller and the Buyer is considered to be effective when the Buyer receives from the Seller by telephone, electronic mail or SMS the notice for the Order’s expedition.

3.10. For the pending orders at the Sarto Distribution showroom, the prices and reservations of the Goods and/or Services are available for 72 (seventy two) hours from the Order’s placement.

3.11. The Seller can cancel a Buyer’s Order, after issuing a preliminary notification sent to the Buyer, without any further obligation from any of the parties or without the possibility that any of the parties to demand recovery of the damages in the following circumstances:

a. The emitter bank declines the transaction for an online payment

b. The data provided by the Client/Buyer is incomplete and/or incorrect

3.12. For online purchases: If the Client/Buyer requests to withdraw from the Contract for online purchases in legal terms, he has to give back the eventual gifts that accompanied the product. If the Order has been paid for, the Seller will refund the paid amount in max. 14 (fourteen) days from the date when the Buyer notified the Seller about his withdrawal. The amount will be refunded as it follows: for Orders paid with PO/cash on delivery/ Credit card -> by banking transfer; for Orders paid through cash on delivery -> by banking transfer at the designated account.

3.13. The Seller can postpone the reimbursement until he receives the sold Goods or a proof that the Goods have been sent.

3.14. In case a Good and/or a Service ordered by the Buyer cannot be delivered by the Seller despite it being already paid for, the Seller will inform the Client/Buyer about this and will return the money paid for the Good and/or Services into the Buyer’s account in max. 7 (seven) days from the date when the Buyer expressed his intention to terminate the Contract.


4.1. The following cases make an exception from the Contract withdrawal right:

  • The Contracts providing services, after the services execution has been completed, if the execution was started with the preliminary consent of the Buyer and after he confirmed having acknowledged the fact that he will lose his withdrawal right after the execution’s completion.
  • Providing Goods and/or Services with prices that depend on the financial market’s fluctuations which the Seller cannot control and which can happen during the withdrawal period.
  • Providing customized Goods that were produced using the specifications received from the Buyer.
  • Providing goods that are bound to suffer damages or expire in a short period of time
  • Providing sealed Goods that cannot be returned from reasons of health protection or hygiene matters and that have been unsealed by the Buyer
  • Providing Goods that are after delivery, according to their nature, inseparably mixed with other elements


5.1. The prices displayed on this website have a purely orientative character and are only applied to acquisitions made on this website through online orders placed using the contact form. The Loake partners have the liberty of practicing their own price margins.

5.2. Also, the Loake Romania representatives are entitled to having their own pricing policies and changing the price independently.

5.3. The price, the payment method and the due date are specified for every Order. The seller will issue an invoice for the delivered Goods and Services, the Buyer having the obligation to provide all the mandatory information, according to the current legislation.

5.4. The Seller will send to the Buyer the invoice for the Order containing Goods and/or Services sold by Sarto Distribution, excepting the ones sold by his partners, and also for any other payments related to the Order, exclusively through online means, using the e-mail address provided by the Buyer in the contact form.

5.5. For a proper delivery of the invoice related to the Order, the Buyer has the obligation to send the data required for issuing the invoice as many times as necessary.

5.6. By submitting the Order, the Buyer agrees to receive the invoices in an online format, by e-mail, at the address provided by him in the contact form.


6.1. The Seller commits to deliver to the Buyer the Goods through door-to-door courier or at the Sarto Distribution showroom, according to the Client’s choice.

6.2. The Seller will ensure the proper packaging for the Goods and also the delivery of the documents.

6.3. The Seller will deliver the Goods and Services exclusively on Romania’s territory.


7.1. If, for any reason the Buyer is unsatisfied with the product he bought, he can return it in 14 days from the delivery moment. The products can be returned by courier or brought at the Sarto Distribution showroom.

7.2. When being returned, the product has to be in the same condition as it was when delivered: unused, without stains or any other marks or damages.

7.3. In case of returning the product, the Buyer will cover the delivery expenses.

7.4. Any product that has a fault of construction can be returned in 14 days from the delivery moment.

7.5. All the returned products have to be in the same condition as they were when received. We cannot accept products that have been modified in any way without an authorisation from a Sarto Distribution representative. Also, we cannot accept products that are missing their accessories.

7.6. The products must be returned along with their original warranty certificate, if issued by the producer/distributor and also along with all the other documents that were delivered.

7.7. If the products were accompanied by presents, they have to be returned together.

7.8. When buying identical products at the same time, in order for them to be returned, only one can be unsealed.

7.9. For a faster and optimized return process, we recommend returning the product in its original package, along with its labels.


8.1. The content on www.loake.ro is protected by copyright and, where applicable, trademark rights under Romanian law. Content marked as owned by third party suppliers is protected under the laws of both Romanian and, in particular, the legislation in the country where the right’s holder is registered.

8.2. In normal use of the Site you have permission to access the content by displaying it on access equipment (computer, laptop, smart-phone, tablet etc.) in order to obtain information or order products.

8.3. Commercial Use (including, but not limited to the display of content on other sites) is permitted if, by way of a hyperlink, you provide the source, and only with the previous written consent of Sarto Distribution. To achieve this, please contact us at: [email protected] and we will answer you in the shortest time.


9.1. Sarto Distribuion works to ensure that your privacy is protected when using our services. We therefore have a policy setting out how your personal data will be processed and protected. Any changes we have made to this privacy policy can be found by visiting us online.

9.2. In providing your personal details, you consent to us using the data collected in order to meet our commitments to you and to provide you with the service you expect. We need your data for the following purposes:

a. To answer your queries addressed to us by using the contact form on www.loake.ro and to inform you of new or changed services (e.g. your email address)

b. To inform you regarding our new services or the ones that were updated

c. To send you marketing offers such as newsletters and catalogues (e.g. your email address, your name and your postal address)

d. To contact you in the event of any problems with the delivery of your items (e.g. telephone number, address)

e. To notify the winners in competitions arranged online

Data access

Sarto Distribution never passes on, sells or swaps your data to third parties for marketing purposes. Data that is forwarded to third parties, for example shipping agents in connection with the delivery of goods, is only used to meet Sarto Distribution s commitments to you.

Data protection

Sarto Distribution has taken technical and organisational measures to protect your data from loss, manipulation, unauthorised access, etc. The website’s security measures are continuously adapted in line with technological progress and developments.


The content of www.loake.ro is copyright-protected and is the property of Sarto Distribution.


10.1 Advertising

The promotions and discounts announced on this website apply exclusively to products that are purchased from the Loake showroom in Bucharest. The discounts don’t automatically apply in partner stores and cannot be used in conjunction with any other offer or promotion.

Loake products have a high quality build which benefits from warranty in accordance to the law. Advertising related to durability is applicable within optimal use parameters accounting for due dilligence on the part of the owner in accordance with the Civil Code and professional use, excluding abuse and improper usage during specific seasons. As such, leather soled footwear is meant for use only during summer, without exposing the soles to water. “Dainite Rubber” soled footwear is meant to be worn only during autumn and winter, being resistant to constant moisture.
Shoes worn during the dry season or that have been exposed to moisture must be left to dry under normal conditions at a standard room temperature of 18-24 degrees Celsius, without being exposed to a heat source or other means of quick drying.
The lifespan of a shoe is over 5 years long worn an average of 50 times per year at an average of 8 hours, covering an average distance of 2000 meters per wear. This lifespan can only be reached by footwear that has been cared for in accordance to the detailed technical brochure accompanying the shoes and described as follows: Following every use, cedar wood shoe trees will be inserted during storage. Every 5 uses, the shoes are to be hidrated using special cream and wax for protection. The number of times the shoe can be worn may exceed 300 if the shoe is cared for as described above. The reconstruction service is available only for shoes with “Goodyear Welted” soles and only if perforation of the soles has not occured.
The variety of available models depends on season, color and available stock. Loake Shoemakers produces over 150 distinct shoe constructions, in several colors to a maximum of 5, using several types of leather. As such, a model is defined by construction/last/leather/colour.